Delivery Policy

At Lunova Fun Carts, we aim to deliver your order as quickly and safely as possible.

Delivery Timeframes

• Orders are processed within 1–3 business days after payment confirmation.

• Delivery typically takes 3–7 business days, depending on your location.

• Please note that delivery times may vary slightly during peak periods or due to factors outside our control (such as courier delays or public holidays).

Shipping Coverage

• We currently deliver nationwide within South Africa.

• Deliveries are made Monday to Friday, excluding public holidays.

Order Tracking

• Once your order has been dispatched, you will receive a tracking number via email or SMS so you can follow your delivery.

Incorrect Address

• Please ensure all delivery details are correct at checkout.

• Lunova Fun Carts cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delivery Delays

• While we strive to meet the stated delivery timeframe, delays may occasionally occur.

• If your order has not arrived after 10 business days, please contact our support team and we will assist you promptly.

Contact Us

If you have any questions about delivery, orders, or our products, please reach out to our support team:

Email: contact@lunova.co.za

We aim to respond to all enquiries within 24–48 business hours, Monday to Friday.